Card Lost, Stolen or Damaged - Replace & Reissue Cards

If a cardholder loses access to their card, or their card stops functioning; a new card must be issued to the cardholder.

1. If the card is lost or stolen, the original card must be moved to ' Lost ' or ' Stolen ' status and a new card must be issued with a new PAN / Card number. This is referred to as ' Card Replacement ' .
2. If the card is damaged or has stopped functioning, the original card must be moved to ' Damaged ' status, and a new card must be issued with the same PAN / Card number. This is referred to as ' Card Reissuance ' .

P.S. A replacement or reissued card still accesses the same account as the original card. Therefore, no fund transfer is required for the replacement or reissued card.